Legal

Terms & Conditions

The agreement that governs the Tillio Africa point-of-sale platform — covering workspace requests, annual contracts, access control, acceptable use, and dispute resolution.

Last updated · 7 September 2026Jurisdiction · Republic of KenyaKenya Shilling (KES) pricing

Introduction and acceptance

These Terms & Conditions ("Terms") are an agreement between your business and our operator (as defined below) for the Tillio Africa point-of-sale platform (the "Service"). They describe how we work together when you request a workspace, sign in, and use the Service.

By submitting a workspace request, creating an account, or using any part of the Service, you confirm that you have read, understood, and accepted these Terms. If you do not agree, please do not submit a request or use the Service.

Note: These Terms sit alongside the Privacy Policy. Where these Terms refer to processing of personal data, the Privacy Policy explains how that data is handled.

Interpretation

In these Terms, the following terms have the meanings set out below.

(a)"Operator" means the party who reviews workspace requests, provides the Service under an annual contract, and supports tenants.
(b)"Service" means the Tillio Africa point-of-sale platform, including the storefront, register, inventory, customers, loyalty, reports, and related features we provide under your contract.
(c)"Workspace" means a tenant account provisioned for your business, identified by a workspace URL used at sign-in.
(d)"Owner" means the person who requests, administers, and is responsible for a Workspace.
(e)"User" means any person granted access to a Workspace by the Owner or their authorised staff.
(f)"Annual Contract" means the written agreement, including the agreed fees, under which we provide the Service to your business.
(g)"Fiscal invoice" means an invoice generated in line with KRA eTIMS requirements where that feature is enabled and you have registered with the Kenya Revenue Authority.
(h)"Business Data" means products, prices, stock, sales, purchase orders, customer profiles, loyalty balances, and reports that you enter into the Service.

Eligibility

To use the Service you must meet the following conditions.

(a)You are at least 18 years old and have the authority to bind the business for which you request a workspace.
(b)The details you provide when requesting a workspace are accurate, current, and complete, and you will keep them up to date.
(c)You are legally able to enter into a contract under the laws of the Republic of Kenya.
(d)The operator reserves the right to decline a workspace request at its discretion, including for the conduct described in the Acceptable use section below.

Workspace requests and operator review

Workspaces are provisioned by our operator after a manual review. This is not a self-service sign-up.

(a)You request a workspace through the registration form. We issue a tracking code so you can follow the review status of your request.
(b)The operator reviews each request, may contact you to confirm details, and decides whether to approve or decline it. Approval is discretionary and is not guaranteed by submission.
(c)You can check the status of your request at any time with the tracking code. The status page updates automatically while your request is pending.
(d)If approved, the operator provisions your workspace, creates the Owner account, and shares the sign-in details separately.
(e)If declined, you may submit a new request if your circumstances change.

Annual contract and fees

The Service is provided under an annual contract agreed in writing with the operator. There is no self-service subscription and no automatic renewal.

(a)Fees, if any, are the amounts agreed in the Annual Contract and are invoiced as set out in that contract.
(b)Payments may be made by the methods agreed, including M-Pesa or bank transfer, and must be received by the due date.
(c)The Service does not automatically renew. Continued use after the contract term requires a renewed written agreement.
(d)Fees are exclusive of taxes unless stated otherwise. You are responsible for any taxes that apply to your use of the Service.
(e)If agreed fees are not paid when due, we may suspend access to the Service after written notice, and reinstate it once payment is received.

Accounts, authentication, and access

The Owner controls who can sign in and what each person can do. This keeps tenant data separated and auditable.

(a)The Owner is responsible for granting, changing, or removing User access, including assigning employee roles and permissions.
(b)Each person who uses the Service should use their own account so that sales, adjustments, and approvals can be attributed correctly.
(c)You must keep passwords and workspace credentials confidential and notify the operator promptly if you suspect they have been compromised.
(d)The operator may verify ownership of a workspace before making changes or assisting with account recovery.
(e)Owners may be asked to confirm identity or workspace details to protect the Workspace from unauthorised access.

What the Service provides

The Service helps you sell, track stock, and run reports in Kenya Shillings (KES). Features are made available according to your contract and enabled by the operator.

(a)Sell and invoice in KES from a touch-friendly register, with product search and barcode scanning.
(b)Take cash payments and, where enabled, M-Pesa payments through Safaricom's Daraja STK Push. Reconciliation uses the transaction details returned by Safaricom.
(c)Manage products, categories, suppliers, purchase orders, and stock adjustments, and close stock counts.
(d)Keep customer profiles and loyalty balances, including the KRA PIN where you choose to capture it.
(e)See sales reports and dashboards to understand daily performance.
(f)Where enabled and you have registered with KRA, generate eTIMS fiscal invoices with QR codes.
(g)Support multiple branches and warehouses for larger operations.

Your content and data

You own the Business Data you enter into the Service. We process it to operate the Service and to help you comply with your obligations.

(a)You grant the operator a limited licence to copy, store, transmit, and process Business Data solely to provide and secure the Service.
(b)You are responsible for the accuracy of Business Data and for having the right to record and process any third-party data it contains, including customer names, phone numbers, and KRA PINs.
(c)When you record customer personal data, your business acts as the data controller of those records. We process that data on your instructions, as set out in the Privacy Policy.
(d)You are responsible for setting correct tax rates, applying prices, and issuing genuine invoices in line with applicable tax law.
(e)Owners should ensure staff who leave the business have their workspace access removed in good time.

Acceptable use

You agree not to misuse the Service. In particular, you must not do any of the following.

(a)Resell, sublicense, or provide third-party access to the Service except as explicitly agreed in the Annual Contract.
(b)Share accounts or allow unauthorised persons to use a Workspace.
(c)Attempt to breach, probe, or interfere with the security, limits, or other users of the Service.
(d)Upload or process malicious code, unlawful content, or data collected without the required consent.
(e)Generate fiscal invoices that do not reflect genuine transactions, or otherwise seek to evade or misrepresent tax obligations.
(f)Use the Service to send unsolicited communications or to store content that infringes third-party rights.
(g)Circumvent or interfere with fees, payment mechanisms, or usage controls.
(h)Interfere with the availability or integrity of the Service for other tenants.

Availability and maintenance

We aim to keep the Service reliable, but uninterrupted availability cannot be guaranteed.

(a)The Service may be taken offline for scheduled maintenance. Where possible, we give notice in advance.
(b)Security or emergency maintenance may be carried out without prior notice.
(c)Outages caused by third parties, including Safaricom or M-Pesa service interruptions, are outside our control.
(d)You are responsible for keeping your own records of Business Data where required, and we provide export tools to help you do so.

Intellectual property

Nothing in these Terms transfers ownership of the Service or its components to you.

(a)The Service, its software, design, and content are owned by the operator or its licensors and are protected by law.
(b)You receive a limited, non-transferable right to use the Service for your business during the contract term.
(c)Feedback you share about the Service may be used to improve it without obligation to you.

Confidentiality

(a)Each party will keep the other's confidential information private and use it only for the purposes of the Annual Contract.
(b)This obligation survives the end of your contract.
(c)Information is not confidential if it becomes public without a breach of these Terms, was independently developed, or is required to be disclosed by law.

Security

Both parties play a role in keeping the Service secure.

(a)We use encryption in transit, access controls, and monitoring to protect the Service and your data.
(b)You must keep passwords, devices, and cashier accounts secure, and remove access for staff who no longer need it.
(c)Report any suspected security incident affecting your workspace to the operator promptly.

Suspension and termination

Either party can end the relationship on the terms below, and we may temporarily suspend access in defined circumstances.

(a)You may end the contract at its renewal date by notifying the operator before the end of the current term.
(b)We may suspend or terminate access for a material breach of these Terms, unlawful use, or unpaid agreed fees, following written notice and a reasonable period to remedy the matter.
(c)We may suspend access immediately, without a remedy period, where required to protect the Service, other tenants, or by law, or where fraud or misuse is suspected.
(d)On termination we will provide a reasonable period and tools for you to export your Business Data, subject to legal retention requirements.
(e)Provisions that are meant to survive termination, including those on IP, confidentiality, limitation of liability, and governing law, will continue to apply.

Warranties and limitation of liability

The Service is provided "as is" except as expressly set out in these Terms.

(a)We will provide the Service with reasonable care and skill and in line with these Terms and the Annual Contract. No other warranties are given.
(b)Nothing in these Terms excludes or limits liability for fraud, or for death or personal injury caused by negligence, to the extent that such exclusion is not permitted by law.
(c)Except for the exclusions in clause (b), our aggregate liability in connection with the Service (including for services, security, or termination) is limited to the fees you paid in the twelve months before the claim.
(d)Except for the exclusions in clause (b), neither party is liable for indirect or consequential losses, including lost profits, lost revenue, loss of goodwill, or loss of Business Data.
(e)If the Service is interrupted for a continuous period as a direct result of our failure, you may notify us and we will work with you to restore access or, where appropriate, adjust the contract, rather than limiting your rights under law.

Indemnity

(a)You agree to indemnify the operator against claims, losses, and reasonable costs arising from your breach of these Terms, your Business Data, or unlawful use of the Service.
(b)We will notify you of any such claim and give you a reasonable opportunity to participate in its defence.

Changes to these Terms

Legal and product matters evolve, so these Terms may change from time to time.

(a)We will update these Terms and note the date of the latest version on this page.
(b)Material changes will be communicated in advance, for example through the request status page or the contact details we have for your workspace.
(c)Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not accept a material change, you may end the contract at its renewal date.

Governing law and dispute resolution

These Terms and any dispute relating to the Service are governed by the laws of the Republic of Kenya.

(a)Before formal action, the parties will attempt to resolve any dispute in good faith, for a period of at least twenty-one business days following written notice.
(b)If the dispute is not resolved, it will be subject to the exclusive jurisdiction of the courts of the Republic of Kenya, with the High Court of Kenya at Nairobi having jurisdiction.

Contact and notices

(a)Legal notices to the operator should be sent using the contact details on your Annual Contract.
(b)Service notices will be sent to the email address on file for the Workspace Owner, or posted on the Service.
(c)Questions about these Terms may also be raised when you check the status of a workspace request.